Firezanix Refund & Return Policy

  • Last Updated: 10/01/2024

    At Firezanix, your satisfaction is our priority. If you're not completely happy with your purchase or if your item arrives damaged, you may request a return or exchange within 30 days of receiving your order.

    Return Guidelines:

    • Items must be unused, sealed in original packaging, and approved for return.

    • To start a return, email us at support@firezanix.com with the subject line "Return."

    • Please include your order number, reason for the return, and photos if the item arrived damaged (optional but helpful).

    • Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

    • Important: The RMA number must be clearly written on the outside of your return package. Our shipping department cannot accept returns without an RMA number.

    • Returns must be received within 30 days of your delivery date.

    • Return shipping costs may be deducted from your refund unless the return is due to our error (such as a damaged or wrong item).

    How Refunds Are Processed:

    • Refunds are issued to the original payment method used at checkout.

    • After we receive and inspect your return, refunds are typically processed within 5–7 business days.

    • Depending on your bank, it may take 7–10 additional business days for the refund to appear on your account.

    Important Notes:

    • We do not accept returns marked "Return to Sender."

    • Opened products, discounted items, gift cards, and digital products are final sale and are not eligible for return or refund.

    • Exchanges are only allowed for items that arrive defective or damaged.

    • Firezanix is not responsible for lost or stolen return packages. We recommend using a trackable shipping service for all returns.

    Quick Return Instructions:

    Need to make a return?
    Simply email support@firezanix.com with the subject "Return" and include:

    • Your full name

    • Your order number

    • The reason for return

    • (Optional) Photos if the product is damaged

    We'll send you back your RMA number and full instructions to complete your return easily.

    Thank you for choosing Firezanix! We appreciate your trust and are committed to providing safe, high-quality products for your peace of mind.